Terms & Conditions

General Terms & Conditions


These Terms and Conditions govern all event Tickets issued for Wheat Beat Weekender and the admission to the Venue and should be read in conjunction with the event Policies & Site Rules, as well as the conditions of the Official Ticketing Agent (The Little Box Office). Any person who purchases, possesses, uses or attempts to use any Ticket shall be deemed to have accepted and agreed to comply with these Conditions. In the case of any conflict or ambiguity between these Conditions and the Site Rules or conditions of the Official Ticketing Agent, these Conditions will prevail.




Definitions


When used in these Conditions, the following capitalised terms shall have the following meanings: “Arena” means the area (s) within the secured area of the event site where performances will take place. “Authorised Person(s)” means collectively all Event Management (or those appointed by Event Management), Local Authorities, Public Bodies and Agencies responsible for safety and security in connection with the Event and their respective staff, officials, representatives, officers and volunteers. “Conditions” means these terms and conditions and the Site Rules which are incorporated into these Conditions by reference, together with any amendments or updates to the same issued by or on our behalf from time to time. “Event” means Wheat Beat Weekender. “Face Value” means the specified price of the Ticket only, as stated on the relevant Ticket and includes any Booking Fee (or part thereof) or other fees or charges paid by the Ticket Purchaser in respect of that Ticket. “Force Majeure” means any cause beyond our control including, without limitation, an act of God, war, insurrection, riot, civil disturbances acts of terrorism, fire, explosion, flood, royal mourning, national mourning, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements and/or acts of regulations of national or local governments, or the threat of any of the aforementioned; “Booking Fee” means the fee payable per Ticket transaction or order, charged in addition to the Face Value of the Ticket, for the processing and delivery of Tickets in that transaction or order. “Official Ticketing Agent” means our official appointed ticket agent for the Event, Little Box Office, acting as our agent. “Original Sale Price” means the specified price of each Ticket plus any Handling Fee (or part thereof) and other charges necessary to effect the sale or trade of that Ticket (including postage or courier charges). “Prohibited Item(s)” means any items which we or any Authorised Person deem to be dangerous or inappropriate including (without limitation) those items specified within our Policies. “Site Rules” means all rules relating to the event and venue, made known to you by us or by any third party on our behalf whether in writing, online or otherwise (including on display at the Event). “Ticket” means any ticket (whether a hard copy ticket or an e-ticket) evidencing a personal revocable licence from us for an individual named therein to attend the Event and the Venue in accordance with the details indicated thereon and also to camp and Park at the Event. “Ticket Holder” means any individual possessing, holding or using a Ticket, including (without limitation) the Ticket Purchaser or any person to whom the Ticket was issued or transferred. “Ticket Purchaser” means the individual who has purchased a Ticket or Tickets through the Event’s Official Ticketing Agent, The Little Box Office. “Venue” means the entire premises of land off Guilthwaite Common Lane, Upper Whiston, Rotherham, South Yorkshire, where the Event is scheduled to take place including all adjacent and surrounding areas used or controlled by us in connection with the staging of the Event, including without limitation any car park and camping areas. “We” means City View Productions Ltd company number: 1129011 “Wristband” means any valid wristband given to a Ticket Holder in exchange for their Ticket information and bar code at the Event.




Ticket Purchase


Tickets may only be purchased from us via our Official Ticket Agent (The Little Box Office) or through any other sale or transfer mechanism authorised in writing by us. Tickets purchased or obtained from any other source will be deemed invalid and may be seized, cancelled or withdrawn, without refund or compensation. We reserve the right to limit, at the time of purchase, the maximum number of Tickets that any person may purchase for the Event. This includes the amount of extra Child Tickets. Tickets may be limited to a maximum number per person, per payment card and/or per household. We reserve the right to cancel without prior notice any Tickets purchased in excess of this number. The nominated payment card or the registered bank account used to purchase Tickets must be registered in the name and address of the Ticket Purchaser. We reserve the right to refuse any application for Tickets from any person who fails to comply with this condition or to cancel any Tickets purchased in breach of this condition. To prevent fraud and protect both you and us, either we or the Official Ticketing Agent may carry out checks and/or you may be asked to provide additional information (such as a copy of a credit or debit card statement) after your booking so we can verify your purchase. If we or the Official Ticketing Agent suspect fraud, we may cancel any order for Tickets. Once payment in full has been received by us or by the relevant the Official Ticketing Agent, the Ticket Purchaser will be provided, by email, with a confirmation of the sale and a booking reference number and unique QR Code. The sale or other issuance of any Ticket is final and non-refundable except as outlined within our Refunds and Cancelation section of these Terms and Conditions or as required by applicable law. We reserve the right to not replace or accept any Ticket that has been lost, stolen, forgotten, damaged, defaced or forged, or any Ticket which is unreadable or incomplete. With this in mind we ask you all to Keep your Ticket safe. We reserve the right to issue Tickets in hard copy or via email as e-tickets. Hard Copy Tickets will not be provided by Wheat Beat Weekender. If purchased tickets are not sent by the Official Ticket Agent following purchase then the buyer must contact the agent in the first instance with details of the transaction. It is your responsibility to check your Tickets and booking confirmation and inform The Little Box Office of any inaccuracies; mistakes cannot always be rectified. We cannot accept any liability if we are not notified of any inaccuracy in any documentation within 5 days of purchase.




Camping and Accommodation


Camping at the Event is only permitted provided you purchase an appropriate Ticket. Anyone found camping without an appropriate Ticket and/or Wristband will be asked to leave. Campers should pitch tents in designated camping areas only and stay out of fire lanes and other working areas. You should bring a tent that is sized for the number of occupants. We reserve the right to refuse to allow any structures which are too large or which we believe may cause a health and safety risk. We will not be liable for any failure to provide any advertised facilities within the camping area. This may include Gazebos and Event Shelters. There will be space for a limited amout of Mobile Accomodation Units (Caravans & Camper Vans). Tickets for this type of accomodation must be purchased seperately. We do not accept any responsibility for theft, damage, loss or breakage to any of your property which you choose to bring and/or leave at the campsite. All items brought to a campsite are brought and left at your own risk. For safety reasons, we will not permit any gas canisters for cooking over 240g. Fires; flares; fireworks; BBQs; Chinese Lanterns etc are striclty prohibited and will be extinguished and the responsible Ticket Holder could be evicted from the Venue. You are permitted to bring your own pre-cooked food and soft drinks for your own consumption in the campsites but not for resale. No alcohol is permitted to be brought in to the event site. Searches will be carried out and any alcohol found will be confiscated. No food or drink can be taken from the campsite into the Main Arena. You will indemnify us against the full value of any loss damage or excessive soling to the Venue howsoever caused, unless caused by us or an Authorised Person. We will not be responsible for any claims for the injury to persons or loss or damage to property howsoever caused unless such injury or damage was caused by faulty material or workmanship or negligence on our part or that of an Authorised Person. You must leave the camping area by 10am at the lastest on the Monday immediately following the Event.




Entry to Wheat Beat Weekender


Admission to the Venue will only be authorised upon presentation of a valid Ticket containing the Ticket Holder’s name and photographic proof of identity and proof of age (driver’s licence or passport). The name on the Ticket Holder’s Ticket must match the name on the photographic proof of identity. One Ticket will be required for each person, regardless of age. The Ticket Holder is not guaranteed an uninterrupted and/or uninhibited view of any performance, nor is any representation or warranty given as to the quality, content or duration of the Event. All customers are required to present their ID on request, upon entry. Strictly no ID, no entry.
Accept forms of ID are:
• Valid passport
• Foreign national ID cards
• Driving License
• Proof of age card, such as the PASS card from the national Proof of Age Standards Scheme.
We only accept originals, we do not accept photocopies. Tickets will be valid all weekend, however, customers will be refused entry between the hours of 9pm and 10am each day. Guests will be encouraged to arrive as early as possible during daylight hours. No single day re-admission is permitted. Ticket Holders who choose to leave the Venue will not be permitted to re-enter until 10am the following day, so please ensure that you have everything before entering the Venue. Re-admission for other Ticket Holders may be permitted at the sole discretion of the Festival Security. The event organisers reserve the right to carry out entry searches and the right to search whilst inside the event site is a condition of entry. A Ticket Holder may be requested to submit to a body check and/or a search of his/her possessions and/or vehicle for the purposes of locating and removing any Prohibited Item, and any refusal by the Ticket Holder may result in refusal of admission to or eviction from the Venue without refund or compensation. The entry search will be determined and carried out by the event SIA Security Teams.
Any visitor who brings or attempts to bring into the Venue, possesses or uses within the Venue or in the vicinity thereof any Prohibited Item including, without limitation, drugs, potential weapons of any kind; new psychoactive substances, poppers and nitrous oxide; illegal substances; fireworks; compressed gas containers (including deodorants, antiperspirants hairspray, dry shampoo, suntan lotion or skin moisturiser), flares, air horns, smoke bombs, flag, Chinese lanterns, candles, paraffin lamps, chemical toilets (unless fixed within mobile accommodation) sound systems, generators, glass bottles, drones, laser pens, unofficial high vis jackets, banners, signs or materials displaying political, religious, offensive or race-related messages, slogans or images, any item that an Authorised Person considers dangerous, hazardous and/or illegal or that may be used as a weapon or a missile or that may compromise or otherwise interfere with the enjoyment, comfort or safety of (or pose a hazard to) any person or security at the Venue; animals (other than guide dogs); any tripods or video camera equipment whatsoever (whether or not for personal use); any camera or other type of photographic or recording device (of any nature whatsoever and whether capturing audio, or still or moving pictures) other than for personal use; any objects bearing trademarks or other kinds of promotional signs and messages (of whatever nature) which we or any Authorised Person believes are for promotional purposes (and any Prohibited Items may be removed, confiscated and/or destroyed even if the item itself is not illegal without compensation at the discretion of any Authorised Person). Ticket Holders must wear their Wristbands at all times whilst within the Venue and Wristbands must be produced for inspection upon our request and/or the request of any Authorised Person. Failure to do so may result in the Ticket Holder being ejected from the Venue without refund or compensation. Wheat Beat Weekender, operates a zero tolerance policy to drugs. Anyone found with illegal drugs will be removed and excluded from the event and reported to the police. Anyone found to be asking for drugs or offering drugs will also be excluded and refused re-admission for future events.
There will be drug disposal bins near the accreditation office, so attendees can deposit any drugs they may have with them. These will be handed over to South Yorkshire Police at the earliest instance.
Any persons found to be in possession of a weapon will be excluded from the venue and the police will be called.For the purposes of safety, security and/or checking compliance with these Conditions, each Ticket Holder shall, if requested by any Authorised Person, co-operate and comply fully with the instructions and guidelines of such Authorised Person (including by producing a valid Ticket and photographic proof of identity and proof of age via the methods described above).
A Ticket Holder may be requested to submit to a body check and/or a search of his/her possessions and/or vehicle for the purposes of locating and removing any Prohibited Item, and any refusal by the Ticket Holder may result in refusal of admission to or eviction from the Venue without refund or compensation. We and/or any Authorised Person may refuse admission to or eject from the Venue and/or Arena without refund or compensation any Ticket Holder who is in breach of the law and Wheat Beat Site Rules. Only people aged 16 or over will be allowed admission without the accompaniment of an adult over 21. Persons under the age of 12 will be furnished with a unique colour wrist band and the telephone number of the parent or guardian will be written on it with permanent marker.
Persons under the age of 18 but over the age of 12 will be given a unique colour wrist band. This will allow bar staff to identify those under the legal age to buy alcohol. ID will be requested during accreditation for those who do not look over 25. Tickets will be scanned onto our validation scanning system, before wrist bands are issued.
There will be no entry to the main event site without a valid wrist band. The Event Management reserve the right to refuse entry. The Ticket Holder is responsible for his/her own personal property brought to and into the Venue. Neither we nor the Official Ticketing Agent, the Owner of the Venue nor any Authorised Person accepts any responsibility for any loss, theft or damage of a Ticket Holder’s personal property.




Refunds – Cancellation – Transfer


Tickets are sold subject to our right to alter or vary the published Event programme without notification which may result in changes to the performance line-up, playing times or any other aspect of the Event. We reserve all rights in this regard. Any published start times of a performance at the Event are estimates and subject to change. We shall not be liable for any change of a published start time or change to the artists scheduled to perform. No scheduled acts may be considered as headline acts regardless of their relative fame or prominence in the billing and so cancellation by an artist or performer will not entitle you to a refund. We reserve the right to make alterations to the time, date, duration, line-up, venue of the event or other details governed by any Ticket in the event of unforeseen or other circumstances, including (without limitation), Force Majeure safety and security concerns or decisions from any Authorised Person or other competent authority. In the event of such alteration, neither we nor the Official Ticketing Agent will be liable to the Ticket Holder or any other person for any costs, expenses or other losses resulting from such alterations. As soon as possible after we become aware of postponement, rescheduling or cancellation of the Event, all available information will be posted on www.wheatbeat.co.uk but it is the responsibility of the Ticket Holder to ascertain whether the Event has been postponed, rescheduled or cancelled and any new dates, times, and venue. A Ticket will not be exchanged or refunded if:
a) after the Event has started, it is stopped for any reason and is not completed the same day.
b) on any day of the Event, the start time is delayed for any reason
c) the start time (but not the date) of the Event changes after the date the Ticket was purchased; or
d) the Ticket is used for entry into the Venue. We shall only be required to refund a Ticket Purchaser (on application by the Ticket Purchaser) with the Face Value of the relevant Ticket, in the following circumstances:
a) if the Event is cancelled before the Event has started.
b) if the Ticket Purchaser is otherwise entitled to a refund under applicable law. If the Event is postponed before the Event starts and the Event is rescheduled to another date, the Ticket Holder may elect to use the existing Ticket for the rescheduled Event. We shall not be required to refund any fees or charges paid in addition to the Face Value of the Ticket except where required by applicable law. No interest or costs will be payable in respect of any monies refunded. Only the original Ticket Purchaser may apply for a refund. This can be done through our ticket agent TheLittleBoxOffice.com and must be done within 10 days of the start if the scheduled event. Promotions, limited tickets, deals or discounted offers are provided at our discretion. All such offers are subject to availability and may be withdrawn by us at any time. Retrospective refunds are not permitted against any offer or promotion advertised after a booking is made.




Vehicles


A limited amount of Parking Tickets will be made avaibalble in a first come first served basis. We encourage visitors to use public transport and to car share wherever possible. Only customers holding a valid Parking ticket will be permitted to use the parking facilities. Staff, Artists and Contractors will be permitted to park closer to the Main Arena. No public vehicles must be taken onto the camp sote area unless a Mobile Accomodation Ticket has been purchased. There will be an area allocated for disabled parking. Parking tickets can be purchased online through our website at a cost of £5 for the weekend. You will be sent a car park ticket in advance to display in your vehicle on entry. You cannot purchase tickets on the day. We strongly recommend buying tickets online in advance due to limited availability. Parking Tickets must be purchased in advance and no vehicles will be permitted on site without a valid ticket. Parking ticket holders are entitled to one car parking space per ticket. The parking ticket must be on display in your vehicle at all times. We reserve the right to search all vehicles upon entry. No camping is permitted in the car park and no sleeping in vehicles. Vehicles (including their contents) are brought and left at owner’s risk. We do not accept any responsibility for theft, damage, loss or breakage to your vehicle (or its contents).




Media – Photography – Recording


Photographs or any other media recordings of sound or video / still images taken by a Ticket Holder within the Event Site, may be used for personal, private, non-commercial and non-promotional purposes only.





Email: info@wheatbeat.co.uk

Guilthwaite Common Lane

Upper Whiston

Rotherham

South Yorkshire

S60 4NE

Company Number 11290114

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